Shipping Policy
How and where we ship your order.
Last updated: October 19, 2026
Where we ship
Adaptoflow Company ships to addresses in the 50 United States, including APO/FPO/DPO addresses. We do not currently ship internationally. Our products are sold only to adults 18 years of age or older.
Order processing
Orders are processed and shipped within 1–3 business days (Monday through Friday, excluding U.S. federal holidays) after payment is received. Orders placed after 2:00 pm Eastern Time, or on weekends and holidays, begin processing the next business day. During busy periods processing may take longer. If it will, we'll email you.
Shipping rates and delivery times
| Order total | Shipping cost | Estimated delivery after shipping |
|---|---|---|
| Under $75 | $5.95 flat rate | 2–7 business days |
| $75 or more | Free | 2–7 business days |
We ship with USPS or another major carrier. Delivery times are estimates provided by the carrier and are not guaranteed. Shipping costs are shown and confirmed with you before you pay.
Order confirmation and tracking
You'll receive an order confirmation by email. When your order ships we'll email you a tracking number so you can follow your package.
Address accuracy
Please make sure your shipping address is complete and correct. We aren't responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us at info@adaptoflow.co as soon as possible. We can update the address if the order hasn't shipped yet. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment, and you may be charged the additional shipping cost.
Lost, stolen or damaged packages
- Damaged in transit: If your order arrives damaged or leaking, email us within 7 days of delivery with your order details and a photo of the damage. We'll send a replacement or issue a full refund at no extra cost.
- Lost packages: If tracking hasn't updated for 7 business days, or your package hasn't arrived within 14 business days of shipping, contact us. We'll work with the carrier and, if the package can't be found, send a replacement or issue a refund.
- Marked delivered but not received: Please check with neighbors and your local post office first, then contact us within 7 days and we'll help open a claim with the carrier.
Returns
For information on returns and refunds, see our Refund & Return Policy.
Questions
Contact Adaptoflow Company at info@adaptoflow.co, P.O. Box 1030, Marshall, NC 28753.