Refund & Return Policy
We want you to be happy with your order. Here's how returns, refunds and replacements work.
Last updated: October 19, 2026
Summary
| Unopened products | Return within 30 days of delivery for a full refund of the product price. |
|---|---|
| Damaged, defective or wrong item | Report within 7 days of delivery. We'll replace it or give you a full refund, including shipping. You don't need to send it back. |
| Opened products | Not returnable, because we can't resell opened supplements. If something is wrong with the product itself, contact us. We'll make it right. |
| Refund timing | Issued to your original payment method within 5 business days of approval. |
Returns of unopened products
You may return any unopened, unused product in its original condition with the safety seal intact within 30 days of the delivery date for a full refund of the product price.
To start a return:
- Email info@adaptoflow.co with your name, order details and the item(s) you'd like to return.
- We'll reply within 1–2 business days with return instructions and the return address.
- Ship the item back to us. Please use a trackable shipping method. Customers are responsible for return shipping costs for unopened products, unless the return is due to our error.
Once we receive and inspect the return, we'll email you to confirm your refund.
Damaged, defective or incorrect items
If your order arrives damaged, leaking or defective, or you received the wrong item, email us within 7 days of delivery with your order details and a photo. We'll send a replacement or issue a full refund, including any shipping you paid, at your choice. You won't need to return the item.
Opened products
For health and safety reasons we can't accept returns of opened supplements. If you have a concern about the quality of an opened product, please contact us. We review every case and will do our best to make it right.
How refunds are issued
- Approved refunds are issued to the original payment method within 5 business days. Your bank or card issuer may take an additional 5–10 business days to post the credit.
- Original shipping charges are non-refundable except when the return is due to our error (damaged, defective or incorrect items).
- We don't charge restocking fees.
Order cancellations
You can cancel an order for a full refund any time before it ships. Email info@adaptoflow.co as soon as possible. Once an order has shipped, it can be returned under this policy.
Exchanges
To switch to the other product, return the unopened item for a refund under this policy and place a new order, or email us and we'll help arrange an exchange.
Questions or billing disputes
If you have a problem with a charge, please contact us first at info@adaptoflow.co. We'll respond within 1–2 business days and work with you to resolve it quickly.
Adaptoflow Company, P.O. Box 1030, Marshall, NC 28753, United States.